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| Booking conditions | Booking
At the time of booking we charge you 30% of the expected travel price in its reception we verify hotel availability. We collect your deposit only if everything is confirmed.
If unfortunately the hotels are fully booked, we cancel the transaction and we don’t keep any fees. From the reception of the deposit, you have the response in 48 hours (Monday to Friday).
Payment
You have to pay your trip 30 days before the beginning of the stay. You can pay on line with your credit card with our secure system: http://client.europe-active.com/gb/;or if you prefer, you can pay by transfer: we will then send you an invoice accompanied with our banking address.
If the stay which you reserve begins less than one month after your booking we will ask you to pay the totality.
Cancellation
If the minimum number of participants is not reached we propose you alternative solutions and if nothing satisfy you, we pay off to you the totality of the paid sums.
In case you cancel your reservation (except if you find a substitute) Europe Active will keep some fees:
- Up to 30 days prior to tour start date, we return your money pre-paid, except fora handling fee of 50 euros per person.
- From 30 days to 20 days prior to tour start date the fee is 25% of the expected travel price.
- From 20 days to 10 days prior to tour start date the fee is 50% of the expected travel price.
- From 10 days to 2 days prior to tour start date the fee is 75% of the expected travel price.
- From 2 days to 0 days prior to tour start date the fee is 100% of the expected travel price.
The recouped sums can be paid off to you if you subscribed to our cancellation insurance. Consult the conditions of repayment on the document which we handed to you. |
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